Cancellation policy

Subscribe & Save: how it works. When you choose Subscribe & Save, you agree to an automatically renewing subscription. Your order repeats at the delivery frequency you chose at checkout and is charged to your saved payment method at the subscription price shown at checkout, plus any applicable taxes, until you cancel. We email you 3 days before each order is charged. You can pause, skip an upcoming order or cancel anytime from your account by signing in with the email you used at checkout. There is no cancellation fee and no minimum number of orders. Changes or cancellations made before an order is charged apply to that order. Orders that have already been charged are covered by our refund policy. To change how often your order arrives, or for any help, email hello@amavelle.ca.Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.